About the opportunity
The Customer Care platform team are part of ASOS Technology and we’re here to deliver the tools and technology to empower our Customer Care advisors to provide best in class customer service. This includes building cutting edge reporting that provides a real-time view of advisor productivity and gives Customer Care the insights needed to improve performance and enhance the customer experience. We’re also all about equipping our advisors with robust, scalable, multi-channel solutions and the tools they need to be their best, so within the CC platform team we’re continually incoming up with innovative new advisor centric tools and services.
The Customer Care department embodies the love we have for our customers, we ensure if there is a problem with their order, that our helpful customer advisors can get to the root of the problem as soon as possible, with little fuss and get you looking stylish in no time.
Our business is growing fast and our teams are responsible for the micro services that drive our website and native mobile applications; our innovative platform produces the capabilities that power ASOS.com, reaching out to more than 15 million active customers’ world-wide. In ASOS you will have the opportunity to be the best you can be supported by engineers at the top of their field.
As a team, we have ambitious plans to extend our capabilities of the Web Applications and Web Services, we never sit still and if you have a knack for thinking up fresh ideas, and love working in a fast paced, innovative environment where you are passionate about technology and how it can provide an awesome user experience, then we would love to get in touch with you.
We’d love to meet someone who has:
We deliver systems using the following technologies:
What's in it for you?
ASOS, we can offer you large scale, high performance and complex problems to solve to keep you busy. If that's not enough, you can also get involved in initiatives across the organisation to improve and contribute to the evolution and culture we're striving for here at ASOS.
We will give you a competitive salary, bonus scheme, and pension matching. As well as access to sample sales and a staff discount. Our flexible benefits focus on your health, wealth & inner self for you, your friends and family.
We are all equal!
We’re committed to creating an inclusive workforce. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you’re from. Where you value yourself and feel proud of who you are. Where individuality is a source of confidence, because difference makes the world a better place.
Exposure to Performance testing using tools such as JMeter and Gatling.