IT Support Engineer

London, United Kingdom

Full-time


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We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant.

To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.

babylon was included in WIRED’s 2016 Top 100 Hottest Startups in Europe and CB Insights 2017 Global ‘AI 100’ list. Fortune Magazine included babylon in their 2017 list of ’50 Companies Leading the AI Revolution’, the only listed company using AI in healthcare delivery.

At babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare.

We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…

What are we looking for?
babylon is made up of the best people you’d ever want to meet, working on some of the most futuristic projects. You will be part of a rapidly growing and collaborative team based in our central London office. We like people who are smart, funny, innovative, hands on and tenacious, who can adapt and work together in a high pressure start up environment where processes and systems may need improving or creating.

What do we need from you?
Assist all users with any logged IT related incidents.
Accurately record, update and document incidents and requests using the IT Support logging system.
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Support the IT requirements of our London clinics and our remote workers.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.

Requirements:

    • 1-2 years experience of working within a fast-paced IT Service Desk environment
    • Previous experience within hardware and software support
    • Experience with Office365 and the Microsoft Office suite
    • Log relevant incidents and requests for users and own tickets through to resolution
    • Must be a highly motivated team player with the skills and ability to manage changing priorities
    • Weekend and evening work as required as part of a rota to provide IT support coverage to our GPs and clinics
    • Undertake other duties not specifically stated which from time to time are necessary
    • Ability to maintain confidentiality
    • Good customer relation skills
    • Excellent communication skills, written and oral
    • Ability to work independently and use initiative to resolve day to day problems.
    • This role will require travel within London

Benefits:

    • Competitive salary package including share scheme
    • One of the nicest offices you’ll ever see, located in the heart of Chelsea
    • Free healthy breakfast, and snacks
    • On site table tennis and videogame competitions
    • Casual dress code
    • Regular social gatherings and an intimate, collaborative environment
    • A real entrepreneurial spirit and drive to make a tangible difference in the world
    • Free weekly yoga or football sessions
    • Pension scheme
    • Childcare vouchers
    • BUPA health and life insurance
Closing date 29th January 2019.

Babylon believes it is possible to put an accessible and affordable health service in the hands of every person on earth. How? By combining the ever-growing computing power of machines with the best medical expertise of humans to create a comprehensive, immediate and personalised health service and making it universally available.