PageWide Industrial Presses Service Engineer – France h/f

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So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

We are 55,000 HP employees, united in creating technology that makes life better for everyone, everywhere. We have an open position as HP PageWide Field Service Engineer .

Do you want to join the best company worldwide on digital printing?

HP offers industry-leading service and support that helps enhance productivity, increase uptime, and deliver the highest quality results to our customers.

Do you want to know more about the PageWide Industrial presses business? Click HERE 

Within the Europe Middle East & Africa (EMEA) Printing Industrial Services organization, we are looking for a Field Service Engineer to join our Team located in France, Paris area.

Responsibilities:

This role will be part of a great team, being responsible to deliver a wide range of technical services to customers: from troubleshooting, diagnostic and repair interventions at customer site, remote support, trainings, upgrades and other customized solutions, and more especially:

  • Technical knowledge on mechanics or electronics to understand our product system operation and how to diagnose and troubleshoot problems.

  • Capability to work and understand specific customer printing workflow

  • Good communication skills to allow proper relation with customers

  • Ability to understand complex issues at a technical and business level, driving successful results taking e2e accountability

  • Capability to collect and determine data from appropriate sources to assist in determining customer needs and requirements.

  • Engage in technical problem solving across multiple technologies; often need to develop new methods to apply to the situation.

  • Accurate and timely reporting

  • Represent HP technical position in front of customers.

Education and Experience Required:

Bachelor of Science or equivalent degree in mechanics or electronic science or related area of study (BTS, DUT…) With 1st working experiences as Service Engineer in the field.

Fluid speaker in French and English

Knowledge and Skills Required:

  • Interest and willingness to develop solutions that enhance the customer experience.

  • Interest and willingness to work in a multi technology environment with the ability to diagnose complex technical problems to their root cause.

  • At ease with MS Pack Office (Excel, Word, PowerPoint)

  • Communicate tactfully with diplomacy up to senior management levels within an organization (Internally and Externally).

  • Active listening skills and ability to adjust messages to audience level.

  • Willingness to travel. This position will require travel visiting key customers in the French territory mainly, but must understand that can be required to travel around EMEA anytime if needed.

In HP France, you will be immersed in an inspiring workplace where all our people love to be, collaborate well together and where they can learn, grow and develop professionally as well as personally. We offer empowering responsibilities. You will have the opportunity to evolve through your commitment, your skills and your sense of initiative! This position can be the 1st step in a great career within our teams!

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Diverse teams create transformative solutions that better serve our customers and advance how the world works and lives.

We’re reinventing the standard for diversity and inclusion — in how we operate as a company and impact society. Diversity is embedded in all we do, and every HP employee at every level plays a part. By valuing differences, we engage top industry talent to drive our company’s long-term success.

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Location
Meudon, France