IT Manager

£50,000 - £60,000 per year

Port Talbot, United Kingdom


My Client is looking for an experienced IT Manager to support its ongoing business growth and subsequent expansion into new offices in the UK. The successful candidate will be experienced in delivering the IT Management in a medium sized service business.  Ideally, that experience will have been gained within a technology business.

The successful candidate will also be able to demonstrate strong written and oral communication skills and will be able to network and navigate a medium sized business across multiple locations.

The ideal candidate will also have some exposure to cloud enterprise solutions and managing SSO across the range of software tools used by the business.

The Key responsibilities for the role are as follows:

Service Desk Management:
  • Managing the Internal Service Desk to include
    • Internal Service Design and Management
    • Manage Level 1 & Level 2 support staff
    • Rolling out Jira Service Desk to manage internal tickets
  • Establishing and maintain internal support SLAs
  • Reporting of internal support
  • Managing IT processes for starters and leavers
Keytree Hardware Support:
  • Managing IT Asset Register
  • Acquisition and maintenance of laptops
  • Supporting other office peripherals e.g. Office Monitors, desk power supplies, desk cables.
  • Ensuring Office presentation equipment is functioning, and that staff know how to use
Keytree Internal Security
  • Configuration of Laptop Security / antivirus, etc. for employees
  • Enforcement of Laptop Security / antivirus, etc. for contractors
  • Network Security (wired & wireless)
  • Adherence of internal IT to ISO27001
Network Support
  • Internal wired network security for the offices
  • Wi-Fi Access for the offices
  • Office Broadband
  • Office Telephones
User Administration for Internal Software / Services 
  • G-Suite, ADFS, BitBucket, Confluence, JIRA
  • Access to hyperscalers (AWS, Azure, GCP) 
  • Access & licences for 3rd-party systems that are not hosted by my client
  • Liaising with the Keytree Cloud Services team where appropriate to support client project focussed activity 
In addition to them the above, the IT Manager will be the guardian of all internal Documentation of internal support systems / services.

This is a great opportunity for an IT Manager looking for a new challenge with opportunities for growth and progression. 
If the position is of interest please submit an up to date CV and a member of the team will be in touch to discuss the role further.

Key Resource has a track record of building and leading teams to deliver large projects for Enterprise Clients across multiple sectors; from Automotive, Retail and Oil and Gas, to Education, Finance and the wider Public Sector.