Service Engineer II

Are you interested in working for one of the most exciting products in Microsoft, passionate about exceeding customer expectations and advancing Microsoft’s cloud first strategy? Are you interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft’s core businesses? If so, then look no further than the Azure Customer Experience (CXP), Customer Reliability Engineering Team! Microsoft Azure provides customers with on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft’s global data centers. Azure CXP CRE is a top-level pillar of Azure Engineering that leads world-class customer reliability engagements, modern customer-first experiences for scale, and drives deep customer insights and empathy into the broader Azure Engineering organization. Our teams are listening to customers around the clock, driving improvements and capabilities into services, support programs, service incident experience, community engagements, and more. Our “no dead-end’s” philosophy ensures that every customer, regardless of size or scale, can realize their full potential through the Microsoft Cloud.

Azure CXP is looking for a customer focused Service Engineer passionate about customer reliability engineering (Availability, Reliability, Resiliency) and supportability of the Azure platform at scale. This role will be accountable for improving customer experience on Azure, for diagnosing and troubleshooting mission critical customer applications built on the Microsoft Azure platform.  Additionally, this role will have a focus on customer success using SAP solutions on the cloud including HANA on Azure specialty VMs and Large Instances.  https://azure.microsoft.com/en-us/solutions/sap/

Location
Redmond, United States
Skills
  • Azure