Position SummaryFor decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate. At Samsung Electronics America, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown.Are you ready to #OwnTheUnknown? Join us.
Role and Responsibilities
Our qualified candidate will be responsible for quality assurance and quality improvement testing of the key performance attributes for smartphones, tablets, and wearables for Samsung’s and competitor’s products. The candidate will also be involved in the testing of Samsung IOT products.
The testing is conducted as per the Samsung Quality Assurance (“QA”) lab test protocols which are based on performance measurements and QA lab testing methodologies as well as subjective assessments of usability, design elements and other key performance attributes. The candidate will provide detailed testing reports to US and Korean management which note possible risk points as well as recommendations for improvement.
Assessment and knowledge of the technical media landscape is expected to ensure Samsung products are in line with consumer expectations.
The candidate will be responsible for maintaining and building lab infrastructure including problem solving and developing strategies for improvement. This will include keeping the lab up-to-date with current test equipment and developing relationship with vendors as well as delivering presentations internally and externally, and attending trade shows and media events representing Samsung. The candidate will also research and analyze customer satisfaction indices to provide recommendations to HQ.
Responsible for QA lab sample tracking (incoming and disposal). Travel as needed to support product design, manufacture and development.
Member of CTIA and Mobile World Com enthusiast preferred.
Specific responsibilities include:
Skills and Qualifications
Background & Competencies Required:
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.