Test Engineer - Mobile

Position Summary

For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate. At Samsung Electronics America, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown.Are you ready to #OwnTheUnknown? Join us.

Role and Responsibilities

Our qualified candidate will be responsible for quality assurance and quality improvement testing of the key performance attributes for smartphones, tablets, and wearables for Samsung’s and competitor’s products.  The candidate will also be involved in the testing of Samsung IOT products.

The testing is conducted as per the Samsung Quality Assurance (“QA”) lab test protocols which are based on performance measurements and QA lab testing methodologies as well as subjective assessments of usability, design elements and other key performance attributes.  The candidate will provide detailed testing reports to US and Korean management which note possible risk points as well as recommendations for improvement.

Assessment and knowledge of the technical media landscape is expected to ensure Samsung products are in line with consumer expectations.

The candidate will be responsible for maintaining and building lab infrastructure including problem solving and developing strategies for improvement.   This will include keeping the lab up-to-date with current test equipment and developing relationship with vendors as well as delivering presentations internally and externally, and attending trade shows and media events representing Samsung. The candidate will also research and analyze customer satisfaction indices to provide recommendations to HQ.

Responsible for QA lab sample tracking (incoming and disposal).  Travel as needed to support product design, manufacture and development.

Member of CTIA and Mobile World Com enthusiast preferred.

Specific responsibilities include:

  • Typical performance and quality assurance tests - smartphone voice quality, camera performance, audio quality, battery life, durability, UX assessment, display quality.
  • Monitor Customer Service activities in Samsung’s IOT space
  • Prepare reports with findings and recommendations for improvement
  • Oversight of lab infrastructure, maintaining existing system for operability and research solutions for improvement when the need arises.
  • Actively maintain and update technical expertise on new products and technology by attending product related media events, technical seminars or external training
  • Closely collaborate with HQ counterparts to make product improvements for smartphones through detailed reporting
  • Run our Connected Lab and work with key stakeholders on Family Hub and other connected products, troubleshooting customer complaints, providing solutions, and providing management with monthly reports. 
  • Research and analyze customer satisfaction index to provide recommendations and improvements to HQ

Skills and Qualifications

Background & Competencies Required:

  • 4-8 years of experience
  • Bachelor Degree in Engineering or similar discipline
  • Experience with smartphone testing, RF Networks, Cellular communications technology, RF test equipment.  Engineering, product design or product testing preferred.
  • Familiar with basic, industry measurement devices and systems related to product testing.
  • Proficient in Windows, Word, Excel, PowerPoint
  • Proven ability to analyze information and data; perform detailed “root cause” analysis to discover new and innovative ways to improve product performance.
  • Ability to write clear and concise reports, often for non-English speaking or ESL customers or counterparts.
  • Ability to operate with a “customer service” mentality with a sense of urgency in a fast paced environment.

#LI-BB1

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Location
United States