IT Services Engineer – Shenzhen, China

Shenzhen, China


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Skyscanner is a leading global travel search site and app, a place where people are inspired to plan and book direct from millions of travel options at the best prices. We employ over 1000 staff across ten offices globally, and, having reached market leader status, we were recently acquired by Chinese online travel company Ctrip in a deal valued at £1.4bn. While we remain operationally independent, our acquisition by Ctrip allows us to take the business to the next level of accelerated global growth. It’s a hugely exciting time for Skyscanner and the over 80m people who use us every month. We are unbiased and free, and our secret is in our unique proprietary technology that connects people directly to everything the travel industry has to offer.

We are seeking an IT Support Engineer to join us in our Shenzhen office and be part of our highly distributed global team. You’ll help provide the best working environment possible for our employees, including the infrastructure that supports our internal IT, the systems that run on it, as well as all aspects of office management and internal IT communications. The primary role will be to provide 1st-3rd line technical support covering Mac and mobile devices. You'll also work closely with our office management and internal communications teams to help ensure we provide a world class working environment and technical equipment for our staff.

Skyscanner operates in a Tribes and Squads model and we have created an engineering culture where there is a high level of trust, autonomy and transparency. Our engineers work in autonomous teams (squads), they create their own backlog, they ship code whenever they want and don’t have dependencies in order to deliver to their users. Our engine uses global scale services, big data and machine learning to capture, normalise and make sense of real time information from our thousands of partners.

What you can expect as a Support Engineer

  • A supportive, trusting and transparent working environment
  • A place to look at things differently and challenge and offer solutions
  • Collaboration across all relevant product engineering teams
  • An opportunity to influence the engineers around you

What we are looking for

  • It is essential that you have extensive IT support experience, across a number of business functions or applications and the ability to lead projects on your own initiative from concept to completion and all ongoing user support thereafter
  • You will support and maintain all office IT equipment (meeting rooms, seminar rooms, laptops, macs etc.)
  • 1st to 3rd line support and deployment experience in Mac environments
  • Proven expertise in Office 365, Active Directory, DNS, VPN, DHCP and strong Mac OS administration
  • You’ll act as an initial point of contact for all matters relating to relevant systems, for both internal and external parties so strong customer service/help desk experience is essential to the role as our squad always strives to provide an excellent all-round service to our customers
  • Proven communications and teamworking skills
  • Excellent troubleshooting and diagnosis skills across technologies
  • Previous job experience as a DevOps Engineer within an internet economy business or equivalent
  • Good communications and teamworking skills
  • Excellent troubleshooting and diagnosis skills across technologies
  • Preferred experience in Amazon Web Services (AWS) deployment and management or Azure
  • Previous experience in automation is highly preferred

Why Us?

We are proud to have a working environment that sets our employees up for success, as well as all the usual perks you would expect from barista machines to massage chairs, to free food, holiday buying scheme as well as frequent townhalls with our CEO. What we really aim for is a place where people can thrive, be trusted to make impact and ultimately help us put our users first.

Skyscanner can offer you large scale, complex problems where you can reach 80 million users whilst enjoying a high level of autonomy and influence and a flexible working environment where you can thrive.

Join us now.

At Skyscanner, we put travellers at the heart of everything we do and we’re obsessed with turning their travel dreams into reality. And we’re only 1% done! Highly curious. Highly motivated. Highly skilled. We bring great minds together to make the hard stuff easy for travellers. Are you one them?

~40m monthly active users